FAQ

What can I shop for?

Browse mushroom coffee, dark roast, matcha, cocoa, chai and chicory drinks, creamers, oats, sets, limited editions, and beverage accessories. Individual listings explain product specifics.

How do shipping charges and dates work?

Any free shipping and the applicable charge are confirmed at checkout. Allow approximately 1–2 business days for handling, then an estimated 3–5 business days for delivery in transit. Arrival on a specific date is not guaranteed.

Can a purchase without defects be returned?

Yes. We accept defective and non-defective returns and exchanges, including changes of mind, preferences, and mistaken selections. Apply within 30 days after delivery. Non-defective products must remain new, unused, and in original condition with packaging, labels, and accessories. After authorization, return by mail with the free label included in your parcel. There is no restocking fee. Exchanges are limited by inventory.

Who handles damage or incorrect items?

Contact us with the order number, checkout email, issue description, and photos or video of the product and packaging for damaged, faulty, wrong, or incomplete shipments.

What is the refund window?

Refund processing finishes within 10 days following approval and uses the original payment method.

Other common questions

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